Do you recognise this? In conversation with a colleague, it becomes apparent that you have widely divergent views. Instead of talking about it, you quickly change the subject, or hesitate to speak and withdraw from the conversation. Or maybe you do the opposite: you go straight into confrontation to prove your point. No matter how you respond, the conversation stalls, tension rises, and the relationship becomes increasingly strained. This is something you want to avoid, but how?
In this course, you will learn how to stay in contact with your interlocutor, even when your views or ideas differ widely and the conversation becomes difficult. Understanding each other's needs and listening without judgement or blame creates space for constructive dialogue. You learn not only how to convey your message clearly, but also how to really understand the other person.
Approach and content
We actively engage with practical exercises and insights that you can apply straight away, both at work and in your personal life.
In the course:
- You discover your own communication style and how it affects conversations
- You learn to deal with stress reactions in challenging conversations so that you can remain calm and communicate effectively
- You practice active and empathic listening, even when you do not feel heard
- You gain insight into the underlying needs behind judgements, both your own and those of others
- You learn to recognise your own needs while being mindful of those of others, without overstepping your own boundaries
- You develop skills for preventing conflicts or resolving them constructively
- You practice how to come to mutually beneficial solutions together
Target group
This course is designed for professionals who are committed to constructive cooperation and who want to avoid discussions by communicating empathically, even in challenging conversations. Whether you work in a team, are in a leader position, or frequently cooperate with others, this course will help you stay connected and find solutions together.
Tailor-made course
You can take our tailor-made courses on your own or as a team. Depending on your wishes, we can offer the course at our location or in-company. In some cases, part of the course can also take place online.
Together we can determine what is desirable and feasible and we can discuss the approach and design of the course. Would you rather follow the course in Dutch? That’s also possible. The costs for an in-company or private training course depend on your specific wishes. You will always receive a customised quote. For uu77 and Radboudumc staff an internal rate applies.
