Of course, you want to make your guests feel welcome and satisfied. In a world that is becoming increasingly internationalised, a good command of the English language is essential. Poor language skills may lead to mixed customer experiences and bad reviews. Would you like to be even more customer-focused and welcoming when speaking with your guests in English, and provide them with the ultimate experience? If so, this tailor-made training course is perfect for you and your team.
Target group
Hospitality industry employees and other service staff who communicate directly with international guests and want to improve their English language skills.
Content
We create a tailor-made programme based on the wishes and requirements set by you or your organisation. We can also cover specific themes that are important for your position.
Themes that may be covered during the course:
- greeting and welcoming;
- customer-focused communication: asking and answering questions, informing, reassuring, and advising;
- completing and checking personal information and all associated matters;
- giving directions;
- handling complaints;
- social talk.
Tailor-made course
You can follow this course at our location, in-company or remotely via the virtual classroom. A combination is also possible. Together we can determine what is desirable and feasible and we can discuss the approach and design of the course. Would you rather follow the course in Dutch? That’s also possible. The costs for an in-company or private training course depend on your specific wishes. You will always receive a customised quote. For uu77 and Radboudumc staff an internal rate applies.
Are you an employee of uu77 or Radboudumc?
Then you may be able to take part in this course for free under the language policy discount scheme.
Staff of uu77 and Radboudumc who do not fall under the language policy discount scheme for this course will receive a 10% discount.
